What Is Online Reputation Management?

Your “online reputation” is what people think about your business. Online reputation management is an ongoing tactic (our tool makes it super-easy) which creates, cultivates, and maintains your brand’s image online. Our tool will help you fully automate the process of requesting new reviews from your customers, for your business.

And much like traditional reputation management, in the eyes of your potential customers, it is all about perception. Remember the old saying; you only get one shot to make an excellent first impression!  It’s true!

By using our online reputation management tool, you can start building and maintaining a healthy online public image, one positive review at a time.  It’s really that simple!

Brand Reputation Management
Carpet Cleaning Company

Who Needs Online Reputation Management?

Whether B2B or B2C, a carpet cleaner, flooring storefront, or even an insurance agency, you need reputation management.  Every healthy, growing, and thriving company focuses on positive customer reviews because a positive reviews are important to consumers.  They also help your company climb search rankings over time.

Bottom line, healthy reputations build trust, transparency, and credibility.  They also ignite the added benefit of increasing your word of mouth advertising.

Fact: People buy from people they trust.

Why Positive Reviews Help Search Rankings?

Because review signals are currently #3 on Local Pack/Finder Ranking Factors (see below). Review signals are how search engines like Google determine who ranks higher in search results.

And while all signals matter, review signals are critical. As you consistently grow reviews, you’ll start ranking higher in search results for the keywords a potential customer is searching for

By proactively working your online reputation, over time, you will start seeing more relevant traffic to your website and/or into your store from those potential customers searching for your brand, products and/or services.

Here’s the simple formula:  Increase good reviews + higher search rankings for your company = more traffic to your website and/or into your storefront.

HVAC Contractors Near Me

What Are The Local Pack/Finder Ranking Factors?

A survey conducts the general ranking factors below. The purpose of showing you these is to reiterate the importance of proactively managing of your online reputation, not to mention your overall local SEO (search engine optimization) health.

#1. Google My Business Signals

25.12% = Google My Business Signals. Proximity, categories, keyword in business title, etc. Did you know that Studio C5 also offers Local SEO services which strengthens your local authority?

#2. Link Signals

16.53% = Link Signals. Inbound anchor text, linking domain authority, linking domain quantity, etc.  As a full-service digital marketing agency, we proudly offer manual link building services. Let’s talk!

#3. Review Signals

15.44% = Review Signals. Review quantity, review velocity, review diversity, etc. Our online reputation tool will take care of this 100%. Order Now!

#4. On-Page Signals

13.82% = On-Page Signals. Presence of NAP, keywords in titles, domain authority, etc.  Here again, we proudly offer on-page site optimization with our local SEO services which help you maximize your online health.

#5. Citation Signals

10.82% = Citation Signals. IYP/aggregator NAP consistency, citation volume, etc.  This signal is provided for and optimized through our Local SEO services.

#6. Behavioral Signals

9.56% = Behavioral Signals. Click-through rate, mobile clicks to call, check-ins, etc.  While smaller in weight, important none the less and offered in our Local SEO services.

#7. Personalization

5.88% = Personalization. More personalized points such as business events, appointment bookings, 1st party customer reviews, etc.

#8. Social Signals

2.82% = Social Signals. A last but not least ranking factor, the level of engagement across Google, Facebook, Twitter, etc. will give you a boost.  And yes, we can help.

Did you know? 91% of people read online reviews, and 84% trust online reviews as much as a personal recommendation. Those are big numbers!

Not yet convinced?

These statistics further prove why getting a handle on your reputation management, in today's digital world, matters.

Search Engine Stats

  • Google controls 92% of all search engine traffic
  • 90% of people don’t scroll past page #1 to decide and form first impressions.
  • 64% of consumers trust online search engines the most when they’re conducting online research.

Ranking at the top of Google page #1, matters.

Consumer Stats

  • 93% of consumers say online reviews impact their buying decisions!
  • 90% of consumers take the time to read online reviews before visiting a business.
  • Consumers read an average of 7 reviews before even trusting a business.

A customers first impression, matters.

Negative Review Stats

  • You risk losing 22% of business when a potential customers find 1 negative article on the first page of their search results, 70% with 4 or more negatives.
  • 70% of consumers avoid buying a product if they don’t trust the company behind it.
  • 1 in 3 businesses (31%) say negative reviews have damaged their business.

Proactively managing your online reputation, matters!

Take An Inside Peek.

Our tool will empower you to take control of your brands' online reputation (period).
Reputation Management by Studio C5

Monitor all your reviews across your dashboard.

Proactively keep track of all your through a beautifully designed interface that puts you in charge.
Choose from over 200 review sites

Now over 200 review sites, across 40 industries.

Choose the top review sites you want to populate with online customer reviews. Update them anytime.
Send Survey

Simple, yet powerful 2-question surveys, post-sale.

Clearly identify who your promotor, passive and detractor customers are with our Net Promoter Survey.
Customize Email Templates

Use our email templates or customize your own.

Customize what your email messages say, upload your business logo, even choose your brand colors.
Automate Review Requests

Automate sending review requests, post-survey.

Get reviews from promoters and turn passive and detractor frowns upside down with promo codes.
Upload Contacts

Have a list of customers that never gave you a review?

Upload customer contacts with easy, then with a click of a button, blast out online review requests.
Respond to Reviews

Respond to reviews directly on Google and Facebook

Build trust between the customer and your business. Get alerts then respond quickly to show you care.
Net Promotion Score by Studio C5

Measure customer loyalty for new and repeat business.

Forecast business health, growth, cash-flow and customer satisfaction with a Net Promoter Score.
All Reviews on One Report

We'll keep a finger on your brand's pulse, digitally.

We'll monitor & notify you when reviews are left on top review sites like Google, Facebook, BBB, Yelp, Trustpilot, and more.

Facts Business Owners Need to Understand.

Reviews Are Everywhere.

Online business reviews have been infiltrating search and social media alike. We equip you to become proactive by keeping your finger on the pulse of your brand.

Reviews Improve Click-Throughs.

87% of consumers will look for 3-5 star ratings before considering you. 58% say that star rating is the most important factor when reading online reviews before choosing.

Consumers Trust Search.

When consumers shop for products, services or news information, 64% trust search engine results (e.g. Google) the most! If you aren't optimized, you may not be found!

Reviews Are Social Proof.

Social proof is equivalent to the quality of your business. Product reviews are 12X more trusted than your product descriptions, even your compelling sales copy!

Reviews Help Gain Credibility.

Positive reviews, coupled with ranking high on search engines make you more credible in the eyes of potential customers, and employees alike.

Reviews Make More Profit.

Companies with high star-ratings and positive reviews on the first page of search engines experience more profit. Who doesn't want more profit?

What does our Reputation Management tool cost?

Simple, flexible, and predictable pricing. Choose which plan is best suited for you. Have additional stores?

Let's Talk
Self-Service
$120
/ Per month
Brand Reputation Audits
Net Promoter Score Survey
Customized Email Templates
Automated Review Requests
Pick from Over 200 Review Sites
Fully Branded to You
Dashboards + Reporting
Upload & Send Past Customers Review Requests
New Review Notifications
Order Online
Managed
$360
/ Per month
Brand Reputation Audits
Net Promoter Score Survey
Customized Email Templates
Automated Review Requests
Pick from Over 200 Review Sites
Fully Branded to You
Dashboards + Reporting
Upload & Send Past Customers Review Requests
New Review Notifications
Monitor of Google Brand Alerts
Full Online Reputation Management
Order Online

Top 5 Online Reputation Management FAQ's

Is There A Contract For Online Reputation Management Services?

Nope.  It’s month to month. You can cancel at any time.  But we bet once you put the power of our reputation management tool to work, you’re gonna love how your brand soars.  We’re so bold in saying that we believe businesses that try to market themselves online without this tool are going it wrong.

How Can I Fix A Damaged Reputation?

While our tool cannot automatically remove negative reviews, we will give you simple 1-2-3 instructions on how to flag and request that a negative review be removed.

Our best suggestion for fixing a damaged brand reputation is to seek lots of good ones.  Our reputation management tool will set you up for auto-pilot.  In our opinion, most companies get negative reviews when they lack an effective post-sale strategy.  Most retailers we have worked with did not have any post-sale strategy whatsoever.

If you focus on taking care of each customer you serve, then utilize our reputation management tool to request a 2-question survey (Net Promoter score) followed by sending an automatic review, you’ll soon turn your damaged reputation to a golden one.

How Can I Know When Someone Leaves Me A Negative Review?

Our reputation management engine actively monitors over 200 review sites and notifies you/us when new reviews, positive and negative are left.  The quicker you/we can be to respond, the better.  So have peace knowing we got your back!

Take control of your brand reputation by monitoring all your reviews on one report!

What Is a Net Promoter Score?

Our reputation management tool comes with a built-in Net Promoter Score®, or NPS® system.  NPS measures customer experience and predicts business growth. This is significant for any business owner as NPS is a key measure of your customer’s perception of your brand and a leading growth indicator.

Enable an effective post-sale, 2-question survey. The first is on a scale of 1-10 how likely are you to refer a friend or college. The second is an open text field that allows the customer to leave you direct feedback.

We’ll email you every survey result and give you a great dashboard for you to monitor ongoing.

Can I Respond Directly To Reviews?

Absolutely.  Currently, you can reply directly to Google and Facebook reviews from your Reputation Manager report.

Responding to reviews builds trust between your business, the customer and those potential customers considering you and responding quickly show everyone that you care.

Prefer To Talk With Someone Before Ordering Our Tool?

We get it. Chat now, call 314-549-5052 or request a free consultation. We'd love to talk!
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